Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Starling Bliss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://starlingbliss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with my Chic Black Bowknot Heart Earrings! The quality far exceeded my expectations, giving off a luxurious vibe that's perfect for holiday gatherings and special events. They're so adorable and have become my go-to accessory for adding a touch of glamour to any outfit
These Chic Black Bowknot Heart Earrings are a delightful blend of elegance and subtlety. Their smaller size is a pleasant surprise, enhancing their sophistication. They're so light that I hardly notice I'm wearing them, making them ideal for semi-formal occasions where comfort is key
Initially, I was concerned these earrings might be too heavy, but they're wonderfully lightweight! Wearing them for hours is a breeze, and the quality is remarkable for the price. They add the perfect sparkle to any look, boosting my confidence whenever I wear them
The Chic Black Bowknot Heart Earrings are absolutely breathtaking! I've received numerous compliments whenever I wear them. They truly stand out and have a way of making any outfit look more polished and refined
I'm in love with the champagne gold color of these earrings! They exude an expensive flair without looking overdone. The craftsmanship is excellent, with no missing stones, and they are exactly the size I was hoping for. They've quickly become a favorite in my collection
These earrings are the epitome of cute and dainty. I've been wearing them regularly and am impressed that the stones remain securely in place. They're the perfect size, and their lightness means my ears aren't sore even after a full day's wear
The Chic Black Bowknot Heart Earrings were a perfect match to the online description. They feel quality-made, are comfortably lightweight, and haven't irritated my skin. They're the ideal accessory for adding a chic touch to any ensemble
These earrings are an absolute dream for special occasions. Their length is just right, noticeable yet tasteful, and they have a lovely shimmer. I have sensitive ears, and these earrings have been wonderfully gentle on them
These statement earrings have become a favorite for their notable size and elegant bow design. The stones have a beautiful color, and their lightweight makes them comfortable for long wear. They were a fantastic choice for the holiday season
Receiving these Chic Black Bowknot Heart Earrings was the highlight of my Thanksgiving preparations! They're delicately crafted, exactly what I was hoping for, and added a special touch to my holiday outfit
Following the bow trend, I wanted to find the perfect earrings that wouldn't look cheap. These Chic Black Bowknot Heart Earrings are dainty, tastefully feminine, and amazingly affordable for their quality. They're a gem in my jewelry collection
These earrings are a great find, especially with the current bow trend. They're of costume jewelry quality but are incredibly cute. They'd make an excellent gift for anyone who's into this style
I was pleasantly surprised by how these earrings managed to blend elegance with a playful design. They are lightweight and add a sophisticated touch to my outfits, making them a go-to accessory for various occasions
I've been wearing these earrings to work and evening events, and they never fail to garner compliments. The balance between the bowknot design and the heart shape is just right, offering a unique style that's both fun and classy
I adore how these earrings light up my face without overwhelming it. They have a delicate design that pairs well with both casual and formal attire, making them incredibly versatile
I was looking for something special to wear to my friend's wedding and these earrings were a perfect choice. They added just the right amount of sparkle and elegance to my outfit, and I felt beautiful all day long
These earrings are a testament to the beauty of subtle details. The way the light catches the simulated pearls and crystals is stunning, and they have a timeless look that I know I'll enjoy for years to come
I'm typically hesitant to order jewelry online, but these earrings have changed my mind. They're even more beautiful in person, with a design that's both modern and romantic. I've worn them to several events and always receive compliments
The Chic Black Bowknot Heart Earrings have quickly become a staple in my jewelry box. They're the perfect blend of trendy and classic, and I love how they elevate even the simplest of outfits