Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Starling Bliss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://starlingbliss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love Illumination's heart-shaped LED candles are a must-have! The intricate design and warm yellow light create a romantic atmosphere. The compact size fits effortlessly into any space. The variety of colors in the set allows for versatility in decoration. These candles have become a go-to for enhancing the ambiance during special occasions.
The heart-shaped LED candles from Love Illumination are fantastic. The design is unique, and the warm yellow light adds a lovely ambiance. These candles have become a staple in my home, creating a warm and inviting atmosphere. Highly recommended!
They are absolutely divine! The intricate design and warm yellow glow add a romantic touch. The compact size is perfect, and the colors are delightful. Highly recommended for special occasions.
The heart-shaped design is charming, and the warm yellow light is incredibly soothing. The size is just right, providing a subtle glow without overpowering. The set's variety of colors adds versatility. These LED candles are perfect for creating a romantic ambiance. Highly recommend Love Illumination for anyone wanting a touch of magic in their space.
LED candles are absolutely enchanting! The design is enchanting, and the warm yellow glow adds a touch of romance. The size is perfect, and the colors are vibrant. These candles have become an essential part of my home decor.
These heart-shaped LED candles are a game-changer! The design is exquisite, adding a touch of elegance to my home. The warm yellow light creates a cozy atmosphere.
These heart-shaped led candles are a true delight. These candles have quickly become my favorite for creating a warm and inviting atmosphere.
Heart-shaped candles are stunning! The size is perfect, fitting seamlessly into any space.
Candles are simply enchanting. The intricate design and warm yellow light create a romantic ambiance. The variety of colors in the set adds a festive touch.
I love it. The colors are fine, the size is convenient. they're functional for small gatherings or romantic evenings.
Serve their purpose well. A neutral addition to my décor, not exceptional, but not disappointing either.