Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Starling Bliss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://starlingbliss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These toys are incredibly cute and suitable for dogs of all sizes, including small, medium, and even large ones. If you have a heavy chewer, they might eventually wear these down, but they are excellently crafted and durable. I highly recommend these toys!
These are perfect for smaller dogs that aren't very destructive. They are of good quality, and the bone designs are charming.
We purchased this pack of squeaky Valentine's Day bones for our fur babies, and they absolutely went wild for them, despite having a plethora of other toys. These were a massive hit, and they have yet to tear apart the stuffing!
I have a puppy who is still in his chewing phase, but these toys hold up remarkably well, and she adores them. They are both adorable and reasonably priced.
My two destructive pets have yet to damage any of the four St. Patrick's Day bones. It's been three weeks, and they are still in good condition!
You can easily wash and dry these toys, and they still look fantastic. I've stored them with the Halloween decorations for next year. They are quite durable, as my dog couldn't open them to pull out the stuffing. The designs are really impressive.
These chew toys are adorable but may be more suitable for smaller dogs. My dogs managed to chew through them within the first day.
Our dogs are young and small, and they are like little tigers when it comes to destroying plush toys. These toys have held up well.
The size is perfect for my 45-pound hound dog. While she can be an aggressive chewer, she isn't rough with new toys. These will last her a while until she decides to extract the squeaky part, which is why I don't leave her alone with them. They are cute for the Valentine's Day season.
These toys are cute, a great deal, and exactly as described. They will eventually be torn apart, but for our teething and energetic puppy, they're perfect, and she absolutely loves them.
I am very pleased with these toys. They are larger than I initially thought, but all the dogs loved their "prizes" from the "Fairy Leprechaun."
The hat didn't stay on, but it would have if the dog had left it alone. My medium-sized dog adored the toys, and they are of good quality.
My dog really enjoys these toys. However, if your dog is a heavy chewer, these might not be the best option.
When these arrived, my first impression was that they were too small for my dog to enjoy, but I was mistaken. They turned out to be a great toy for my small dog.
My dog enjoys playing vigorously with these toys.